1. Website, email, video and general communications privacy notice

a. The website, email, video and general communications privacy notice refers to personal data processed from users of the GQRDOTCOM Limited website, email, video and general communications solutions. We believe it is very important to respect the privacy of individuals, and to make only safe and ethical use of the information that is provided through electronic channels. b. Where we collect information we are doing so in order to offer you better services, both on the website and in the rest of our operations.

2. The information we collect and how we use it

a. We do not collect any financial information on this website. If you make a debit or credit card payment online e.g. to pay subscriptions or fees or to purchase any of our services or products, you will be taken to a secure payment service provider who will take your payment on our behalf and return you to this website when your order has been completed. b. We may ask you to complete surveys, questionnaires or comments on the website or other communication media from time to time. These will always be voluntary, but we may use the information from them to personalise the website and our general service delivery processes and to target marketing to relevant users. c. We will only send you emails if you have agreed to receive emails from GQRDOTCOM Limited, either by entering into a contract with us or by actively giving consent. You can delete or change your email address at any time or unsubscribe to particular types of email. You are able to withdraw consent at any time, either by unsubscribing from GQRDOTCOM Limited emails or by updating your user preferences. You can do this by logging into your account, or by clicking on the links provided in any of our emails or by responding to any communication with the subject message: UNSUBSCRIBE. d. We may collect management information on our email campaigns, such as whether you have read an email sent by us, when and how many times. We will use this information to improve content and services and to inform groups of users about relevant products and services. e. If you have a web chat conversation, we will record a copy of that conversation and hold it against the identification ID you used to log in to this website. f. We will use any or all of the personal information we collect about you to build up a profile of your use of the website and its facilities. We will store this information under your name on GQRDOTCOM Limited's system.

3. Who will have access to the information?

a. Any information you give will be available to GQRDOTCOM Limited. We may need to share your information with our service providers and agents for the purposes set out in this privacy policy, but we will ensure that it is protected. Other than this, we will not give information about you or your use of this site to any other organisation without your consent, unless it is necessary to comply with a legal or regulatory obligation. b. We will give anonymous usage statistics to other organisations, but these will not include information about domain names or IP addresses. c. We also occasionally work with external organisations to carry out market research about GQRDOTCOM Limited on our behalf. We may share your email address with these organisations so that they can contact you directly and carry out this research independently from GQRDOTCOM Limited. We only use organisations that adhere to generally acceptable codes of practice. Other than this, we won’t give your email address to any third party. d. Information you give in response to surveys and questionnaires on the website will be used in two ways: i. by GQRDOTCOM Limited itself to help determine policy and to help improve our services to clients and subscribers; or ii. by third parties that GQRDOTCOM Limited may give the information for market research; in this case, the information will only be made available as anonymous statistical reports e. This website may compile user profiles automatically to help us improve the content, design and performance of the site. We will only use these profiles for this purpose and will not release them to any other organisation.

4. Technical information

a. Our website staff are aware of their data protection obligations. b. Like most websites, our server may gather limited information about you during a session, including the IP address and domain name from which you are accessing the server. We use this information to help us improve the content, design and performance of the site. We do not give the log files or the information they contain to any third parties. c. Our website software may recognise the configuration of the computer and the browser software you are using. This will help us to provide you with an optimised experience. d. If you provide feedback via an online feedback form we will collect your name, email address and, if appropriate, client or subscriber reference. e. This site may use website analytics provided by our hosting provider SquareSpace. Should you wish you can opt-out of such analytics by contacting us on our contact form. We will provide guidance to facilitate your opt-out, if applicable.

5. Use of cookies

a. A cookie is a tiny file that may be saved by your browser when you visit a website. It enables certain information about your visit to be stored by the site. GQRDOTCOM Limited may use cookies via facilities made available by our hosting provider SquareSpace. Should you wish you obtain details of our cookie use by contacting us on our contact form. We will provide guidance to facilitate your opt-out, if applicable.

6. Other websites

a. Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies.

7. Contact us

a. If you have any questions or concerns about this please contact: Data Protection Officer GQRDOTCOM Limited A company registered in England and Wales Company Number: 11770757 Registered Address: Kemp House, 160 City Road, London EC1V 2NX, UNITED KINGDOM

Last reviewed March 2020